Portal Express, Version 6.0
Operating systems: i5/OS, Linux, Windows
General configuration troubleshooting worksheet
Description of the problem and the environment
- Problem Summary:
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- Is the configuration being run locally or over a network connection?
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- Fully qualified hostname and IP address of the target and source system(s):
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User IDs and passwords used:
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- WebSphere Portal Express version, release, and fix pack level (also please list any interim fixes applied):
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- WebSphere Application Server version, release, and fix pack level (also please list any interim fixes applied):
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- Web server product and version installed, if any (local or remote and on what platform?):
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- LDAP server product and version installed, if any (local or remote and on what platform?):
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- Database product and version installed (local or remote and on what platform?):
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- If an external security manager is in use, please specify here (include platform):
IBM® Tivoli® Access Manager for e-businessr: ____________________________________________________________
Computer Associates eTrust SiteMinder: _____________________________________________________________
Other: __________________________________________________________________________
- WebSphere Portal Express's operating system: _______________________________________________
Operating System Patch/Maintenance/Service Pack Level: _______________________________
- Number of CPUs on this server? _____________________________________________________
Amount of RAM installed: __________________________________________________________
Amount of free hard disk space on all drives: __________________________________________ _______________________________________________________________________________
- Steps to recreate:
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- Describe the network environment:
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Refer to these files, capture them for later review:
- Any log or trace files relevant to the investigation
- Any configuration files of the server or its components
- RASUtils.jar output (WPRASCollect.zip)
- Screen shots