A client program does not work

What kind of problem are you seeing?

ActiveX client fails to display ASP files, or WebSphere Application Server resources (JSP files, servlet, or HTML pages) or both

A possible cause of this problem is that both IIS for serving Active Server Pages (ASP) files and an HTTP server that supports WebSphere Application Server (such as IBM HTTP Server) are deployed on the same host. This deployment leads to misdirected HTTP traffic if both servers are listening on the same port (such as the default port 80). To resolve this problem, either:

Open the IIS administrative panel, and edit the properties of the default Web server to change the port number to a value other than 80
Install IIS and the HTTP server on separate servers.

For current information available from IBM Support on known problems and their resolution, see the IBM Support page.

IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support page.

Related reference

Troubleshooting testing and first time run problems

Searchable topic ID: rtrb_clientprobs