Collecting MustGather data for authoring workspaces issues

Prepare the following MustGather information before you call IBM Support to help with authoring workspaces issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container

     com.ibm.websphere.commerce.WC_SERVER=all: com.ibm.websphere.commerce.WC_WORKSPACE=all: com.ibm.websphere.commerce.WC_WORKSPACE_TOOL=all: com.ibm.websphere.commerce.WC_CONTENT=all

     For information about how to set trace strings, see Configure logging for the Transaction Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • From the Transaction server Docker container:

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   SELECT * FROM CMFTASK 
   SELECT * FROM CMFTASKDSC
   SELECT * FROM CMFTASKGRP
   SELECT * FROM CMFTGTSKREL
   SELECT * FROM CMFTSKMBREL
   SELECT * FROM CMFWKSPC
   SELECT * FROM CMFWKSPCDSC
   SELECT * FROM CMFWSTGREL
   SELECT * FROM CMMETADATA
   SELECT * FROM SCHCONFIG
   SELECT * FROM SCHSTATUS
   SELECT * FROM SCHACTIVE
   SELECT * FROM CMWORKSPACE
   SELECT * FROM CMWSSCHEMA
   SELECT * FROM CMFTGDSC

Related concepts
Workspaces overview

Related tasks
Enable Workspaces

Related reference
Workspaces limitations