Collecting MustGather data for SEO issues

Prepare the following MustGather information before you call IBM Support to help with SEO issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container:

     *=info:com.ibm.commerce.foundation.logging.ServiceLogger=finest:com.ibm.commerce.seo.*=all

     For information about how to set trace strings, see Configure logging for the Transaction Server.

   • In the Store server Docker container:

     *=info:com.ibm.commerce.foundation.logging.ServiceLogger=finest:com.ibm.commerce.seo.*=all:com.ibm.commerce.component.rest.*=all:com.ibm.commerce.store.*=all

     For information about how to set trace strings, see Configure logging for the Store server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • In the Store server Docker container,

     • /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/xml/seo/stores/store_name

     • /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/web.xml

     • /opt/WebSphere/Liberty/usr/servers/default/logs/state/plugin-cfg.xml

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   select * from SEOURL
   select * from SEOURLKEYWORD
   select * from SEOTOKENUSGTYPE
   select * from SEOPAGEDEF
   select * from SEOPAGEDEFDESC
   select * from SEOREDIRECT