Collecting MustGather data for business auditing issues

Prepare the following MustGather information before you call IBM Support to help with business auditing issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container

     com.ibm.websphere.commerce.WC_EVENT=all: com.ibm.websphere.commerce.WC_SERVER=all

     For information about how to set trace strings, see Configure logging for the Transaction Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • From the Transaction server Docker container.

     • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml

     • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/BusinessAuditDataCapture.xml

     • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/struts-config*.xml

     • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/classes/struts-*.xml

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   SELECT * FROM BUSAUDIT WHERE COMMAND_NAME LIKE '%{your_command}%' FETCH FIRST 500 ROWS ONLY > BUSAUDIT.csv