Collecting MustGather data for search Rules Based Sales Categories issues

Prepare the following MustGather information before you call IBM Support to help with the troubleshooting process.

Procedure

1. Configure the following trace specifications.

   • In the Transaction server Docker container:

     :*=info:com.ibm.commerce.rest.*=all:com.ibm.commerce.marketing.*=all:com.ibm.commerce.foundation.*=all:com.ibm.commerce.catalog.*=finest

     For information about how to set trace strings, see Configure logging for the Transaction Server.

   • In the Search server Docker container:

     com.ibm.commerce.rest.*=all:com.ibm.commerce.foundation.*=all

     For information about how to set trace strings, Configure logging for the Search Server.

   For information about how to configure trace strings, see

   • Configure logging for the Transaction Server

   • Configure logging for the Search Server

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files. In the Search server Docker container:

   • /opt/WebSphere/Liberty/usr/servers/default/resources/search/index/managed-solr/config/v3/*

   • /opt/WebSphere/Liberty/usr/servers/default/resources/search/index/managed-solr/config/v3-index-ext/*

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   • SELECT * FROM CATGRPRULE;

   • SELECT * from CATGPENREL where catgroup_id=<catgroup ID>;

Related concepts
Rule-based sales category overview

Related tasks
Configure logging for runtime environments