Collecting MustGather data for search build index issues

Prepare the following MustGather information before you call IBM Support to help with the troubleshooting process.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container:

     *=info:com.ibm.commerce.foundation.*=all:com.ibm.commerce.rest.*=all:com.ibm.commerce.catalog.facade.server.*=finest 

     For information about how to set trace strings, see Configure logging for the Transaction Server.

   • In the Search server Docker container:

     *=info:com.ibm.commerce.foundation.*=all: com.ibm.commerce.search.*=all: org.apache.solr.*=all:com.ibm.commerce.solr.*=all

     For information about how to set trace strings, Configure logging for the Search Server.

   For information about how to configure trace strings, see

   • Configure logging for the Transaction Server

   • Configure logging for the Search Server

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • In the Transaction server Docker container:

     • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/search/dataImport/v3/db2/*

   • In the Search server Docker container:

     • /opt/WebSphere/Liberty/usr/servers/default/resources/search/index/managed-solr/config/v3/*

     • /opt/WebSphere/Liberty/usr/servers/default/resources/search/index/managed-solr/config/v3-index-ext/*

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   select * from SRCHCONF
   select * from SRCHCONFEXT
   select * from ti_delta_catentry
   select * from ti_delta_catgroup

5. Include the output of the following command.

   https://<ts_server_hostname>:<ts_https_port>/wcs/resources/admin/index/dataImport/status?jobStatusId=<jobstatusId>

   The jobStatusId is the ID of the build index job.

Related tasks
Configure logging for runtime environments