Collecting MustGather data for session management issues

Prepare the following MustGather information before you call IBM Support to help with session management issues.


Procedure

  1. Configure the following trace strings.

    • In the Transaction server Docker container: 

        com.ibm.websphere.commerce.WC_SERVER=all: com.ibm.websphere.commerce.WC_BUSINESSCONTEXT=all: com.ibm.websphere.commerce.WC_USER=all: com.ibm.commerce.foundation.*=all

      For information about how to set trace strings, see Configure logging for the Transaction Server.

    • In the Store server Docker container: 

        com.ibm.commerce.*=all

      For information about how to set trace strings, see Configure logging for the Store server.

  2. Reproduce the problem.

    Record the specific steps that we used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.

    • In the Transaction server Docker container.

      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml

      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/struts-config*

      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/Stores.war/WEB-INF/classes/struts-*.xml

    • In the Store server Docker container.

      • /opt/WebSphere/Liberty/usr/servers/default/apps/crs.ear/crs-web.war/WEB-INF/xml/config