Collecting MustGather data for service provider (subscriptions and recurring orders) issues

Prepare the following MustGather information before you call IBM Support to help with service provider (subscriptions and recurring orders) issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container:

     com.ibm.websphere.commerce.WC_SCHEDULER=all: com.ibm.commerce.subscription.*=all

     For information about how to set trace strings, see Configure logging for the Transaction Server.

   • In the Store server Docker container:

     *=info:com.ibm.commerce.foundation.logging.*=all

     For information about how to set trace strings, see Configure logging for the Store server.

   • In the Search server Docker container:

     *=info:com.ibm.commerce.foundation.logging.*=all

     For information about how to set trace strings, see Configure logging for the Search Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files from the Transaction server Docker container.

   • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.order/*

   • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.subscription-ext/*

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   SELECT * FROM SUBSCRSCHJOBS
   SELECT * FROM SUBSCRIPTION
   SELECT * FROM SCHCONFIG where SCCPATHINFO='SubscriptionSchedulerCmd'
   SELECT * FROM SCHSTATUS where SCSJOBNBR in (select SCCJOBREFNUM from SCHCONFIG where SCCPATHINFO ='SubscriptionSchedulerCmd')
   SELECT * FROM SUBSCRTEMPLATE
   SELECT * FROM SUBSCRTMPLITEMLIST