Collecting MustGather data for dynamic cache issues

Prepare the following MustGather information before you call IBM Support to help with dynamic cache issues.


Procedure

  1. Configure the following trace strings.

    • In the Transaction server Docker container: 

        *=info:com.ibm.websphere.commerce.WC_CACHE=all:com.ibm.commerce.foundation.logging.*=all:com.ibm.ws.objectgrid.dynacache.*=all:com.ibm.commerce.dynacache.*=all:com.ibm.ws.cache.*=all:com.ibm.ws.drs.*=all:

      For information about how to set trace strings, see Configure logging for the Transaction Server.

    • In the Search server Docker container: 

        *=info: com.ibm.commerce.component.cache.*=alll:com.ibm.commerce.foundation.logging.*=all:com.ibm.ws.objectgrid.dynacache.*=all:com.ibm.commerce.dynacache.*=all:com.ibm.ws.cache.*=all:com.ibm.ws.drs.*=all:

      For information about how to set trace strings, Configure logging for the Search Server.

    • In the Store server Docker container: 

        *=info: com.ibm.commerce.component.cache.*=all:com.ibm.commerce.foundation.logging.*=all:com.ibm.ws.objectgrid.dynacache.*=all:com.ibm.commerce.dynacache.*=all:com.ibm.ws.cache.*=all:com.ibm.ws.drs.*=all:

      For information about how to set trace strings, Configure logging for the Store server.

  2. Reproduce the problem.

    Record the specific steps that we used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.

    • In the Transaction server Docker container:

      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.foundation/wc-component.xml

      • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.foundation-ext/wc-component.xml (if it exists)

    • In the Search server Docker container:

      • /opt/WebSphere/Liberty/usr/servers/default/server.xml

      • /opt/WebSphere/Liberty/usr/servers/default/jvm.options

      • /opt/WebSphere/Liberty/usr/servers/default/*.log

      • /opt/WebSphere/Liberty/usr/servers/default/configDropins/overrides/jndi.xml

    • In the Store server Docker container:

      • /opt/WebSphere/Liberty/usr/servers/default/server.xml

      • /opt/WebSphere/Liberty/usr/servers/default/jvm.options

      • /opt/WebSphere/Liberty/usr/servers/default/*.log

      • /opt/WebSphere/Liberty/usr/servers/default/configDropins/overrides/jndi.xml