Collecting MustGather data for inventory (non-ATP) and fulfillment issues

Prepare the following MustGather information before you call IBM Support to help with inventory (non-ATP) and fulfillment issues.

Procedure

1. Configure the following trace string in the Transaction server Docker container.

   com.ibm.websphere.commerce.WC_SERVER=all:com.ibm.websphere.commerce.WC_ORDER=all:com.ibm.websphere.commerce.WC_INVENTORY=all:com.ibm.commerce.inventory.facade.server.commands.*=all 

   For information about how to set trace strings, see Configure logging for the Transaction Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • From the Transaction server Docker container:

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   SELECT * FROM SITE	
   SELECT INVENTORYSYSTEM FROM STORE WHERE STORE_ID={YOUR_STORE_ID}	
   SELECT * FROM INVENTORY WHERE STORE_ID={YOUR_STORE_ID} AND CATENTRY_ID={YOUR_CATENTRY_ID}	
   SELECT * FROM CATENTRY WHERE CATENTRY_ID = {YOUR_CATENTRY_ID}	
   SELECT * FROM CATENTDESC WHERE CATENTRY_ID = {YOUR_CATENTRY_ID}