Collecting MustGather data for general order issues

Prepare the following MustGather information before you call IBM Support to help with general order issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container:

     com.ibm.websphere.commerce.WC_ORDER=all:com.ibm.websphere.commerce.WC_CALCULATION=all:com.ibm.websphere.commerce.WC_INVENTORY=all:com.ibm.websphere.commerce.WC_USER=all 

     For information about how to set trace strings, see Configure logging for the Transaction Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • From the Transaction server Docker container:

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   SELECT * FROM SITE
   SELECT * FROM STORE WHERE STORE_ID = {YOUR_STORE_ID}
   SELECT * FROM ORDERS WHERE ORDERS_ID = {YOUR_STORE_ID}	
   SELECT * FROM ORDERITEMS WHERE ORDERS_ID = {YOUR_STORE_ID}