Collecting MustGather data for DOM inventory, pick up in store, or store locator issues

Prepare the following MustGather information before you call IBM Support to help with DOM inventory, BOPIS, or store locator issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container:

     com.ibm.websphere.commerce.WC_SERVER=all:com.ibm.websphere.commerce.WC_INVENTORY=all:com.ibm.websphere.commerce.WC_ORDER=all:com.ibm.commerce.foundation.*=all:com.ibm.commerce.inventory.facade.server.commands.*=all 

     For information about how to set trace strings, see Configure logging for the Transaction Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • From the Transaction server Docker container:

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log

     • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.inventory/

     • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.inventory.external/

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   SELECT * FROM STLOC 	
   SELECT * FROM INVAVL 	
   SELECT * FROM INVCNF 	
   SELECT * FROM CATENTRY WHERE CATENTRY_ID = {YOUR_CATENTRY_ID} 
   SELECT * FROM FFMCENTER 	
   SELECT * FROM STORE 	
   SELECT INVENTORYSYSTEM FROM STORE WHERE STORE_ID = {YOUR_STORE_ID} 	
   SELECT * FROM INVCNFREL 	
   SELECT * FROM STLFFMREL 	
   SELECT * FROM RECEIPT 	
   SELECT * FROM INVENTORY 	
   SELECT * FROM GEONODE 	
   SELECT * FROM GEOTREE