Collecting MustGather data for LDAP issues

Prepare the following MustGather information before you call IBM Support to help with LDAP issues.

Procedure

1. Configure the following trace string in the Transaction server Docker container.

   *=info: com.ibm.websphere.commerce.WC_USER=all: com.ibm.websphere.commerce.WC_SERVER=all : com.ibm.websphere.commerce.WC_TRANSPORT_ADAPTER=all

   For information about how to set trace strings, see Configure logging for the Transaction Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files from the Transaction server Docker container.

   • /opt/WebSphere/AppServer/profiles/default/config/cells/localhost/wim/config/wimconfig.xml

   • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/ldap/ldapentry.xml

   • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml

   • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   select orgentity_id, dn from orgentity where orgentity_id in (-2001, -2000) 
   select users_id, logonid from userreg where logonid like '%wcsadmin%' 	
   select users_id, dn from users where users_id = -1000 
   select * from wmmmap where member_id in (-2001,-2000, -1000)