Collecting MustGather data for marketing issues

Prepare the following MustGather information before you call IBM Support to help with marketing issues.

Procedure

1. Configure the following trace strings.

   • In the Transaction server Docker container:

     com.ibm.websphere.commerce.WC_MARKETING=all: com.ibm.commerce.marketing.*=all: com.ibm.commerce.foundation.*=all: com.ibm.commerce.content.*=all: com.ibm.commerce.membergroup.*=all: com.ibm.websphere.commerce.WC_USER=all

     For information about how to set trace strings, see Configure logging for the Transaction Server.

2. Reproduce the problem.

   Record the specific steps that we used to reproduce the problem and any details that might be relevant.

3. Collect the following files.

   • From the Transaction server Docker container:

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log

     • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log

4. Run the following database queries to collect the necessary information from the database (output results in CSV format).

   select * from DMACTIVITY
   select * from DMELEMENT
   select * from DMELEMENTNVP
   select * from DMTRIGLSTN
   select * from EMSPOT