Collecting MustGather data for initial WebSphere Commerce deployment issues

Prepare the following MustGather information before you call IBM Support to help with initial WebSphere Commerce deployment issues.

Procedure

1. Run the following command on the Docker host to list the Docker images that are loaded.

   • docker images

2. Use the container ID to find the versions of the Docker images that we used to deploy WebSphere Commerce.

   docker exec <docker container ID> viewlabels

   Record the labels.

3. Collect the following information.

   • The command that we used to deploy WebSphere Commerce.

   • The status result from building the search index. See Building the WebSphere Commerce Search index.

   • The URLs that we used to test the Management Center and the Aurora sample store.

   • Any relevant deployment files such as docker-compose*.yml files, or configuration files for orchestration tools such as Kubernetes.

   • All files from the /SETUP/bin/ folder of the container that is having issues.

Related tasks
Deploying a WebSphere Commerce live environment with Docker Compose
Deploy a WebSphere Commerce environment locally
Deploying a WebSphere Commerce authoring environment with Docker Compose