Collecting MustGather data for store preview issues

Prepare the following MustGather information before you call IBM Support to help with store preview issues.


Procedure

  1. Configure the following trace strings.

    • In the Transaction server Docker container 

        com.ibm.commerce.foundation.logging.ServiceLogger=finest: com.ibm.websphere.commerce.WC_BUSINESSCONTEXT=all: com.ibm.websphere.commerce.WC_SERVER=all: com.ibm.commerce.content.preview.*=all: com.ibm.commerce.context.preview.*=all

      For information about how to set trace strings, see Configure logging for the Transaction Server.

  2. Reproduce the problem.

    Record the specific steps that we used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.

    • From the Transaction server Docker container:

      • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log

      • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log


Related concepts
Store preview


Related tasks
Administering store preview