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12.7.1 Logistics: ReturnsCustomers return products to a fulfillment center for many different reasons. Perhaps the customer was unhappy with the quality or performance of a product, or perhaps the product was legitimately defective. Returned inventory may be re-integrated into the pool of inventory available for order, or it may be discarded. This process is called disposition. In the course of the disposition of a product, information about the customer's reported reason for returning it is recorded, in addition to information about the merchant or seller's perspective on the reason for that return. Then a disposition is determined and recorded, along with the reason for that decision. |
 ibm.com/redbooks |