IBM


11.6.22 Operations: Find a Return

To find a return:

1. From the Operations menu, click Find Returns. A search dialog opens.

If you do not see this menu, then the logon ID does not have the appropriate authority to perform this task. Contact the site administrator.

2. Provide at least one of the following pieces of information (at least one field must be specified):

In the Return number field, type the return number, which uniquely identifies the return.

In the Order number field, type the order number that contains the product to be returned.

In the Originator logon ID field, type the store logon ID for the customer who originated the return. If this search dialog was launched by clicking Find Returns from the Return History list for a particular customer, the customer logon ID is populated with the customer's logon ID for the store. The system performs a fuzzy or advanced search based on the logon ID that you specify. (For example, if you type the letter A, the system will search for any occurrences of logon IDs containing the letter A, not simply IDs that begin with the letter A).

Note: The system performs a fuzzy search based on the Originator logon ID provided, and an exact search based on the values provided for all other fields on this dialog

In the Return status pull-down list, select the status of the return.

3. Click Find. The system displays a list of returns that match the search criteria.

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