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11.6.3 Operations: Update Customer Details This section demonstrates how to update the details for a registered customer for the store. Follow the steps as outlined in 11.6.2, Operations: Find Customer to find the customer. After the customer has been located on the Find Customers - Search Results page, follow these steps: 1. Select the check box next to the customer record and click Change to load the Change Customer Information - General page. This page is the same as the Create Customer - General page except for these minor differences: The customer's Logon ID and Password cannot be changed. All fields are prepopulated with the existing values. Instead of clicking Next to gain access to the Address, Contact, and Demographic details, they are available as menu options to the left of the pane. Clicking a menu option opens the appropriate details page. The last update time is displayed. This is the date and time that the customer details were last modified. This field cannot be modified. The last visit time is displayed. This is the date and time that the customer last visited the store. This field cannot be modified. All other fields can be modified as per the Create Customer process as outlined in 11.6.1, Operations: Create New Customer. 2. After all modifications have been made, click OK to save the changes. A pop-up window opens, indicating that the customer details were updated successfully. 3. Click OK.

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