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5.2.2 Configure e-mail

This section describes the process for configuring e-mail notifications for the site.

You must have a mail server set up in order to e-mail customers. Without a mail server, you cannot send e-mail notifications but the rest of the features will work.

E-mail notifications to be configured for the site...

E-mail notifications supported	Message type
Password reset	Notification message for password reset
Authorized order	Message for an authorized order
Submission order	Message for a received order
Canceled order	Notification message for a canceled order
Shipping notification	Message for notifying the customer of an order release manifestation
Wish list	A broadcast message
Approval notification	Message to notify approvers

Table 5-3 shows e-mail notifications that must be configured for the Extended Sites Hub.

Table 5-3 E-mail notifications for the Extended Sites Hub

E-mail notifications supported	Message type
Site commerce report	Message for site commerce report
Feedback/comments	Message submitted by customer

Enable e-mail notifications

1. Open the Administration Console using a Site Administrator ID.

2. On the Administration Console Site/Store Selection page, select Site or Store.

   If you selected Store, the Select Store and Language section displays:

   • From the Name list, select the store.
   • From the Language pull-down list, select the language.
   • Click OK. The Store Administration Console home page displays.

3. From the Configuration menu, click Transports. The Transport Configuration page displays.

   If the e-mail transport is not listed:

   • Click Add. The Add Transport dialog opens.

   • Select the check box next to the transport to add to the store. (You can select all transports by selecting the check box at the top-left.) If there are no transports available, then you have already added all of the transports made available by the Site Administrator.

   • Click Add to add the transport, or click Cancel to return to the Transport Configuration page.

   If the e-mail transport is listed:

   • Verify that the e-mail transport has a status of Active. If the e-mail status is inactive, select it and click Change Status.

   • Select E-mail and click Configure. The Transport Configuration Parameters page displays.

   • In the Host field, type the fully qualified mail server name (for example, myserver.ibm.com).

   • In the Protocol field, type smtp in lowercase letters, or the protocol of the choice. Click OK.

Configure or create the message types

1. Open the Administration Console using a Site Administrator ID.

2. On the Administration Console Site/Store Selection page select Site or Store.

   If you selected Store, the Select Store and Language section displays:

   • From the Name list, select the store.
   • From the Language pull-down list, select the language.
   • Click OK. The Store Administration Console home page displays.

   From the Configuration menu, click Message Types. The Message Type Configuration page displays. Create the notification to be sent...

   • Click New. The Message Transport Assignment page displays.

   • Select the message type from the Message Type pull-down list.

   • In the Message Severity field, type 0 to 0.

   • From the Transport pull-down list, select E-mail.

     If E-mail is not available in the list:

     • From the Device Format pull-down list, select Standard Device Format.

     • Click Next. The Message Transport Assignment Parameters page displays.

     • Complete the fields...

       Host	The fully qualified name of the mail server, such as example.ibm.com
       Protocol Type	smtp ( use lowercase letters), or the protocol you are using.
       Recipient	Enter a valid e-mail address. This address will be replaced by the customer's e-mail address at run time if the message is intended for a shopper.
       Sender	Enter an e-mail address that to use as the sender of the message, such as orders@example.ibm.com. The address must be an e-mail address for a valid user on the mail server.
       Subject	Enter the text that to display as the subject line of the message, such as Your order has been accepted.

   Click Finish. The Message Type Configuration page displays.

Repeat the steps for Create message type for each notification listed in the tables. Configure the transport for each of the hosted stores after they are created.

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