Tutorials > Payments > WebSphere Commerce Payments


Step 11: Issuing a credit

Credits are issued against orders and can be given for any amount up to the total amount of the order.

To issue a credit:

  1. To find the order for which to issue the credit, from the navigation frame click Order Search.

  2. In the Order Search page, you can type the following (note that for this tutorial, you do not need to complete these fields):

    Order search fields
    Field name Description
    Merchant The name of the merchant whose order you are searching for. If there are less than 500 merchants in the WebSphere Commerce Payments database, select the merchant name from the drop-down list. If there are more than 500 merchants in the WebSphere Commerce Payments database, type the name of a merchant.
    Order Number A number assigned by the merchant that uniquely identifies the order.
    State The state of the order:

    • Requested

    • Ordered

    • Refundable

    • Canceled

    • Closed

    Payment Type Identifies the payment type, or protocol, used to place the order, for example, OfflineCard.
    Order Date Use the after and before fields below to search for orders opened during the specified range in time:

    • After Specify a date to search for all orders opened on and after this date.

    • Before Specify a date to search for all orders opened on and before this date.

    Order Amount

    • Currency The currency used to place this order. Select the currency type from the drop-down list.

    • Greater than Specify a value to retrieve all orders with order amounts that are greater than or equal to the value you specify.

    • Less than Specify a value to retrieve all orders with order amounts that are less than or equal to the value you specify.

    Account The account for which this order is being processed. If more than 500 accounts have been defined, type the account number in the entry field.

  3. Click Search.

  4. From the Order Search Results page, click an order number for an order in Refundable state to view the details of that order.

  5. From the Order page, click Credit to create a credit against this order.

  6. The Create Credit page displays the following information:

    Create credit fields
    Field name Description
    Currency The type of currency used to place this order. This is a read-only field.
    Order Amount The total amount of the order expressed in the currency used to place the order. This is a read-only field.
    Approved Amount The total amount of the order that has been approved expressed in the currency used to place the order. This is a read-only field.
    Deposited Amount The total amount of the order that has been deposited expressed in the currency used to place the order. This is a read-only field.
    Credit Amount This field must be completed by the Merchant Administrator with the total amount to be credited to the shopper.
    Authorization Reason The authorization code returned from the manual offline authorization request process. The credit state is changed to Refunded.
    Decline Reason The decline reason returned from the manual offline authorization process. The credit state changes to Declined.

    Type the credit amount and click Credit.

When credit processing has completed, the Order page refreshes and displays the credit status. The newly created credit displays under Credits.


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