Troubleshoot and support > Payments > Troubleshooting: Payments
Troubleshooting: error message in application tier migration log
While migrating the WebSphere Commerce Payments instance, you receive the following error message in the application tier migration log:
[2004.02.17 11:49:06] Error: Can't create new Payments instance [2004.02.17 11:49:06] Error: PM_DB_CONN_URL_ERROR
Solution
The WebSphere Commerce Payments application tier migration requires a connection to the Payments database. Verify the following steps are complete
- The Payments database server has been started.
- The Payments database user and password are the same as the user and password for the previous Payments database.