Troubleshoot and support > Install
Troubleshoot: WebSphere Commerce Web server issues
Review this information when you encounter problems with the Web server that is associated with the WCS instance.
- Troubleshoot: WebSphere Commerce tools fail to start properly
After creating a WCS instance, check that the tools pages, such as Accelerator, are accessible. If you are unable to log on to the tools pages, review the information for help in resolving the problem.
- Troubleshoot: Errors logged when configuring a Web server
An error indicating a plug-in propagation failure is logged when configuring a Web server.
- Troubleshoot: Errors logged during WCS instance startup
A servlet mapping error is logged while the WCS instance is starting.
- Troubleshoot: Error logged after store publishing
Reviewing the log file, after you publish a store, you see an error related to a record that can't be resolved.
- Troubleshoot: Problems encountered after modifying a WCS instance
After modifying the WCS instance, the associated Web server fails to start.
- Troubleshoot: Problems starting a Sun Java System Web server after creating or modifying an instance
If you create or modify a WCS instance that uses a Sun Java System Web server, review this information.
- Troubleshoot: Web pages using secure (HTTPS) URLs do not load
When accessing WebSphere Commerce pages that use secure URLs, the Web browser page does not load.
- Troubleshoot: Supported Web browsers for accessing WebSphere Commerce tools
If you encounter problems with accessing the WebSphere Commerce tool pages, ensure you are using a supported Web browser.