Operate > WebSphere Commerce Accelerator > Marketing > Use customer care
Configure customer care
Your administrator can customize the customer care workspace to meet the company's specific needs. The following table summarizes the changes the administrator can make:
Feature Possible changes Monitor tab Specify the different views available for monitoring. These are: Customer waiting, All Store Customers or both. In addition determine the display format for shopping cart information and the contents of customer segments. Determine the ability of a Customer Service Representative to initiate help to a customer. Session Specify a limit for the number of customers one Customer Service Representative can assist at one time.
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