Develop > Controller layer > Order and quote capture integration > Order and quote capture integration flows
View submitted orders flow
This section describes the message flows between WebSphere Commerce and the external system when customers place a request to view orders submitted by them in the external system.
Customers view a listing and details of all the orders submitted by them in the external system. Regardless of the channel used to place the orders in the external system, customers will always be able to view all their orders that exist in the external system, from the WebSphere Commerce storefront.
Following are the series of actions involved in viewing details of orders from the WebSphere Commerce storefront after a customer logs in to the WebSphere Commerce storefront:
- Customer requests to view their submitted orders from WebSphere Commerce storefront.
- WebSphere Commerce makes the GetOrder(ByCustomerDN)) call to the external system to retrieve a list of orders submitted by the customer to the external system, irrespective of the channel used to submit orders in the external system. Customer is presented with a listing of all their submitted orders.
- Customer requests to view the details for a particular submitted order.
- WebSphere Commerce makes the GetOrder(ByID) call to the external system to retrieve the order details from the external system.
The following diagram illustrates the view submitted orders message flow between WebSphere Commerce and the external system.