IBM Support Assistant for WebSphere Commerce and WebSphere Commerce Developer
The IBM Support Assistant helps you to investigate and resolve problems within the WebSphere Commerce environment.
The IBM Support Assistant (ISA) is a mechanism to help you investigate and resolve problems without having to contact IBM support. If you do need to contact IBM support for additional assistance, the Support Assistant helps you open PMRs (problem management record) electronically and initially collects all logging information to make the overall process run smoother. As the WebSphere Commerce product delivers more support content electronically, the need to locate and use this information in an efficient and effective manner becomes a necessity.
- The Support Assistant is implemented as a J2EE Web application that runs within an Eclipse Rich client Platform software framework.
- You can install and run the Support Assistanct without any dependency to the WebSphere Commerce product.
- The Support Assistant uses a component model in which the search, support links, education, and service feature functions are implemented as separate functional components supported by the core Support Assistant.
- IBM software products can provide plug-ins to the Support Assistant's generic software base to achieve product-specific functionality. These plug-ins conform to the Eclipse plug-in architecture.
You can find more information about the IBM Support Assistant at IBM Support Assistant
- Installing and starting the IBM Support Assistant
The IBM Support Assistant helps you to investigate and resolve problems without having to contact IBM support. The assistant can also open problem records with IBM.
- Use the IBM Support Assistant to collect data
The assistant collects data that you can submit to IBM for problem resolution. Use IBM Support Assistant to collect WebSphere Commerce specific logs and configuration files.
- Use IBM Support Assistant to access WebSphere Commerce Web sites
The assistant is used to search WebSphere Commerce related Web sites. You can access multiple search locations concurrently within the IBM Support Assistant (ISA):
- Use the IBM Support Assistant to manage problem records
The assistant is used to create Problem Management Records (PMRs) and conveniently attach files to the PMR for IBM support personnel analysis.
- Use the IBM Support Assistant search facility
The assistant is used to search for support related information across multiple search locations concurrently.
- Files collected by the IBM Support Assistant
The assistant collects data that you can submit to IBM for problem resolution.