Troubleshooting WebSphere Commerce Analyzer: A windows failure occurs on the WebSphere Commerce Analyzer server and causes a system restart or DB2 restart

If a windows failures occurs on the WebSphere Commerce Analyzer server and causes a system restart or DB2 restart, perform these steps:

1. Stop all processes on the WebSphere Commerce Analyzer server.
2. Shut down and restart the WebSphere Commerce Analyzer server.
3. Restart the processes on the WebSphere Commerce Analyzer server.

Related concepts

• WebSphere Commerce Analyzer

Related reference

• Troubleshooting WebSphere Commerce Analyzer

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