Processing pending credits

To process a pending credit, follow these steps:

1. Open the WebSphere Commerce Accelerator.
2. From the Payments menu, select List Installed Payment Plugins.
   If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
3. Select the payment plug-in for which you want to find pending credits. Click Find Pending Credits. A list page is displayed with pending credit transactions.
4. Select a transaction in the "crediting" status and click Change.
5. On the Edit Credit page, enter data for the following fields: Process Amount, Reason Code, Reference Number, AVS Score. Click Next.
6. On the Edit Extended Data page, you can optionally edit extended data if necessary. Click Finish to save your data and to complete the credit transaction.

Related concepts

• Orders

Related tasks

• Viewing the payment status of an order
• Processing pending payments

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