Orders with zero total payments
Customers can submit orders with a zero ($0.00) total payment amount and with no payment information using Payment Rules processing. In zero total payment amount orders, an order can have no payment associated with it for several reasons. If the payment system finds that the payment total is zero, a message is displayed to the user that no payment information is required and the order continues to the fulfillment process.
There are several situations that can result in zero total payment orders:
- An order is submitted that totals zero total payment amount.
- An order item is an equal value exchange for a previously-purchased item.
- An order item price override is initiated by a Customer Service Representative and the adjusted order total payment amount is zero (including shipping or other charges).
A zero total payment order can be initiated by a Customer Service Representative or a customer who submits:
- an order with no payment associated with it (including shipping or other charges), such as a promotional offer at no charge
- an order item that is being exchanged at no charge to the customer
- a price override or order adjustment that results in a zero total payment
Note: The Customer Service Representative must remove any charges attached or added to the order, such as tax and shipping charges, in the Order Edit page. The order can then be prepared again and resubmitted to complete processing.
An order with a payment amount greater than zero generates a message to the customer that payment information must be submitted to complete the order.
A tickler is generated and appended to the order if an order is submitted with no payment instructions and, during confirmation of the shipment, a additional shipping charge changes the total amount to more than zero.
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