PrimeRefundCmd task command
The purpose of this task command is to record and validate refund information in situations where customers are returning merchandise, are overcharged, or are requesting a credit for being charged for merchandise that never shipped.
The only possible action is Validation. The payment action for this event is not configurable.
Example: A customer receives a sweater that she ordered and is unhappy with it and wants to return it. She notifies a Customer Service Representative (CSR) who obtains information about the order and refund method (the sweater was originally paid by credit card). A return merchandise authorization (RMA) is created and approved if necessary. A primeRefund event occurs and the refund information is stored. The customer returns the sweater to the returns warehouse, where someone inspects it for return condition. The sweater stock is updated with the return. Finally, a finalizeRefund event occurs. If the finalizeRefund action fails, a tickler is created to notify a CSR.
(C) Copyright IBM Corporation 1996, 2006. All Rights Reserved.