CancelOrderCmd task command
This command is called when the customer wants to cancel an order.
The only possible payment action is ReverseApproval. Payment actions for this event are not configurable.
Example: A customer chooses to cancel an order. The system verifies that the order has not been released to fulfillment. The system does a reverse approval of the payment, order items are deallocated, and the order is marked as canceled.
If a deposit has already happened, the order cancellation will fail unless the cancellation is forced. Forcing the cancellation will cancel the order even if deposits have already happened. When a cancellation is forced and deposits have already taken place, a tickler is created to notify a Customer Support Representative that an amount needs to be refunded to the customer.
If a payment action with the payment back-end system fails, a tickler is created to notify a Customer Service Representative.
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