Technote

(troubleshooting)

Store launch fails after using the 'Apply Permanently' function in WebSphere Commerce Accelerator

Problem(Abstract)

When using the Websphere Commerce Accelerator -> Stores -> Change Flow Utility and selecting the Apply Permanently option, some JSP pages are empty. (Usually GenericError.jsp or index.jsp files are empty (Size = 0KB)). As a result, store launch fails.

Resolving the problem Contact IBM Support for Apar - IY99636.  

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21267831