Technote

(troubleshooting)
contextMenu is null or not an object error when uploading a catalog image
Problem(Abstract)
You receive the following JavaScript error when you attempt to upload a catalog image in the WebSphere Commerce Accelerator without selecting a destination folder:

"'contextMenu' is null or not an object".

In order to see the JavaScript error, the "Display a notification about every script error" option in Internet Explorer must be enabled.

Cause There is a problem with the application logic in the CommerceAccelerator.war/tools/devtools/files/FilesTitle.jsp file that causes this problem. Resolving the problem Contact WebSphere Commerce Support and request an APAR for this issue.
Cross Reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce Professional Edition Runtime AIX, i5/OS, Linux, Solaris, Windows 6.0.0.3, 6.0.0.4 Professional Edition
Commerce WebSphere Commerce - Express Runtime AIX, i5/OS, Linux, Solaris, Windows 6.0.0.3, 6.0.0.4 Express
   

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21296494