Cannot list orderitems for an Order in Sales
Center
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Technote (troubleshooting)
| | Problem(Abstract)
| | After you find an order in Sales Center, you notice you
are unable to list the order items for any order, regardless of their
number. The client seems to hang indefinitely. Also, you could see Out of
Memory conditions, or threads being declared as hung once the transaction
time-out expires (typically 20 minutes).
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| Symptom
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| Unable to list the order items for any order, out of
memory conditions and threads being declared as hung once the transaction
time-out expires (typically 20 minutes).
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| Cause
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| If the catalog configuration includes lots of
merchandising associations, it is important to have all the catalog
information for all indirect levels of associations to be retrieved in
order for the order items are to be displayed. This can be a large amount
of data for a single transaction.
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| Diagnosing the
problem
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| When you enable BOD tracing, you can see that the last
request made from Sales Center to the server was wc.GetElectronicCatalog,
but no definitive response about BOD ever being received, in particular
the wc.ShowElectronicCatalog.xml from the server.
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| Resolving the
problem
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| Contact WebSphere Commerce Support for APAR IZ14476. This
changes the logic so that only the direct merchandising associations are
retrieved , and no longer the second and third (and so on) levels of
associations for the order items.
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