| Problem with current pending orders when shopping
under multiple accounts
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Technote
(troubleshooting)
| Problem(Abstract)
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You notice an incorrect list of pending orders is
retrieved when shopping in a multiple account scenario. This will occur
only in B2B environments where multiple accounts or organizations are
involved.
There are two issues:
1. The GetCurrentPendingOrders task command returns only orders that are
not for the active organization.
2. When the SetCurrentPendingOrders task command is executed, it will
remove all the current pending orders for all organizations, not for the
active organization.
Set and GetCurrentPendingOrders do not consider different
organizations.
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| Cause
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| A code defect prevents WebSphere Commerce from retrieving
the proper list of Organizations.
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| Diagnosing the
problem
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| Create an order in a multiple accounts or organization
environment. The list of pending orders retrieved may be for all
organizations and not just the active ones.
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| Resolving the
problem
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| Contact IBM WebSphere Commerce support for APAR
JR27957.
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Current web document: http://www.ibm.com/support/docview.wss?uid=swg21292914
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