Technote

(troubleshooting)
CMN8413E during OrderProcess
Problem(Abstract)
You receive the following errors in the SystemOut.log during OrderProcess:

CMN8413E Messaging System. An error occurred. The database cannot return any objects .
Exception: com.ibm.commerce.exception.ECSystemException
at com.ibm.commerce.messaging.util.ExceptionThrowingHelper.throwException(ExceptionThrowingHelper.java:125)
at com.ibm.commerce.messaging.outboundservice.Messaging.loadAdminData(Messaging.java:1643)
at com.ibm.commerce.messaging.outboundservice.Messaging.<init>(Messaging.java:133)
at com.ibm.commerce.messaging.commands.SendXMLOrderCmdImpl.doProcess(SendXMLOrderCmdImpl.java:157)...
Cause The above error occurs when order process is configured to use the WebSphere MQ back-end for order notification, but the WebSphere MQ transport is not enabled or configured. Resolving the problem If you are not using WebSphere MQ back-end for order notification, reset the OrderMessagingCmd to the default (non-WebSphere MQ) implementation.

You can have different implementations for different store IDs. If the storeent_id = 0, this is a site level configuration. If you have this setup at a site level, you can either change the site level configuration, or add a new entry to be a store level configuration.

To update it, run the following SQL for your particular storeent_id:

update cmdreg set classname='com.ibm.commerce.messaging.commands.OrderMessagingCmdImpl' where interfacename='com.ibm.commerce.order.commands.OrderMessagingCmd'
and storeent_id=<storeent_id>
Cross Reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce Enterprise Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 6.0 Enterprise
Commerce WebSphere Commerce Business Edition Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 5.6.1 Business Edition
Commerce WebSphere Commerce - Express Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 5.6.1, 6.0 Express
Commerce WebSphere Commerce Developer Enterprise Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 6.0 Enterprise
Commerce WebSphere Commerce Developer Business Edition Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 5.6.1 Developer Business Edition
Commerce WebSphere Commerce Developer Professional Edition Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 6.0 Developer Professional Edition
Commerce WebSphere Commerce Developer Express Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 5.6.1, 6.0 Developer Express
   

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21229193