Technote

(troubleshooting)
Resending a message results in a blank e-mail subject line
Problem(Abstract)
You notice when resending a failed message, the subject line is empty.
Symptom Cause The missing subject line occurs when a failed e-mail message in WebSphere Commerce Administration Console is being resent. Diagnosing the problem A failed e-mail message can be viewed in the Administration Console. The host name can be changed (for example, to a new mail server IP) and the message resent by clicking the OK button. This then generates a new e-mail message. When it is viewed under View Pending E-Mail, the subject line may not show up if the subject has double quotes in it. When you re-send an e-mail message under failed messages with update properties, it does not copy over the subject of the message. Resolving the problem Edit MsgResendForm.jsp in the WC_<instance name>.ear (in WebSphere Commerce Developer, this file is located in SiteAdministration\WebContent\tools\adminconsole\MsgResendForm.jsp) from the following line:

&nbsp;<%=configValue%><INPUT NAME="<%= messagingList.getName(i) %>"
VALUE="" SIZE="50" id="input<%=i%>" type=hidden>&nbsp;

to

&nbsp;<%= configValue %><INPUT NAME="<%= messagingList.getName(i) %>"
VALUE='<%= configValue %>' SIZE="50" id="input<%=i%>" type=hidden>&nbsp;

Note the change to single quotes from double quotes in the bold text.
Cross Reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce Enterprise General AIX, i5/OS, Linux, Solaris, Windows 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4
Commerce WebSphere Commerce Professional Edition General AIX, i5/OS, Linux, Solaris, Windows 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4
   

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21291824