Resending a message results in a blank e-mail
subject line
|
Technote
(troubleshooting)
Problem(Abstract)
|
You notice when resending a failed message, the subject
line is empty.
|
Symptom
|
|
Cause
|
The missing subject line occurs when a failed e-mail
message in WebSphere Commerce Administration Console is being
resent.
|
Diagnosing the
problem
|
A failed e-mail message can be viewed in the
Administration Console. The host name can be changed (for example, to a
new mail server IP) and the message resent by clicking the OK button. This
then generates a new e-mail message. When it is viewed under View Pending
E-Mail, the subject line may not show up if the subject has double quotes
in it. When you re-send an e-mail message under failed messages with
update properties, it does not copy over the subject of the message.
|
Resolving the
problem
|
Edit MsgResendForm.jsp in the WC_<instance name>.ear
(in WebSphere Commerce Developer, this file is located in
SiteAdministration\WebContent\tools\adminconsole\MsgResendForm.jsp) from
the following line:
<%=configValue%><INPUT NAME="<%=
messagingList.getName(i) %>"
VALUE="" SIZE="50" id="input<%=i%>" type=hidden>
to
<%= configValue %><INPUT NAME="<%=
messagingList.getName(i) %>"
VALUE='<%= configValue %>' SIZE="50"
id="input<%=i%>" type=hidden>
Note the change to single quotes from double quotes in the bold text.
|
|
|
Cross Reference information
|
Segment
| Product
| Component
| Platform
| Version
| Edition
|
Commerce
| WebSphere Commerce Enterprise
| General
| AIX, i5/OS, Linux, Solaris, Windows
| 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4
|
|
Commerce
| WebSphere Commerce Professional Edition
| General
| AIX, i5/OS, Linux, Solaris, Windows
| 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4
| |
|
Current web document: http://www.ibm.com/support/docview.wss?uid=swg21291824
|