Technote

(troubleshooting)
Panels do not show up after customizing a notebook
Problem(Abstract)
You are customizing the notebook definition XML in WebSphere Commerce Accelerator. After saving the customization changes, some of the defined panels no longer appear. No errors appear in the logs.
Cause The same panel is defined twice. The panels that appear between the first and last time the panel was defined in the XML will not show up.

For example, in the following XML, the initiativeLocationPanel panel will not show up, since initiativeGeneralPanel is defined twice:

<?xml version="1.0" encoding="UTF-8" ?>
<notebook resourceBundle="campaigns.campaignsRB"
     windowTitle="initiativeNotebookTitle"
     finishConfirmation=""
     cancelConfirmation="initiativeNotebookCancelConfirmation"
     finishURL="CampaignInitiativeSave" >
  <panel name="initiativeGeneralPanel"
     url="CampaignInitiativeGeneralPanelView"
     helpKey="MC.campaigns.InitiativeGeneral.Help" />
  <panel name="initiativeLocationPanel"
     url="CampaignInitiativeLocationPanelView"
     helpKey="MC.campaigns.InitiativeLocation.Help" />
   <panel name="initiativeGeneralPanel"
     url="CampaignInitiativeGeneralPanelView"
     helpKey="MC.campaigns.InitiativeGeneral2.Help" />
  <jsFile src="/wcs/javascript/tools/common/Util.js" />
  <jsFile src="/wcs/javascript/tools/common/DateUtil.js" />
  <jsFile src="/wcs/javascript/tools/campaigns/Initiative.js" />
</notebook> Resolving the problem Ensure that each panel has a unique name and is defined only once.
Cross Reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce Professional Edition Customization / Application Development AIX, i5/OS, Linux, Solaris, Windows 5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3, 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4, 5.6.1.4
Commerce WebSphere Commerce Business Edition Customization / Application Development AIX, i5/OS, Linux, Solaris, Windows 5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3, 5.6.1.4 Business Edition
Commerce WebSphere Commerce - Express Customization / Application Development i5/OS, Linux, Windows 5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3, 5.6.1.4, 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4 Express
Commerce WebSphere Commerce Developer Enterprise Customization / Application Development Windows 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4 Enterprise
Commerce WebSphere Commerce Developer Business Edition Customization / Application Development Windows 5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3, 5.6.1.4 Developer Business Edition
Commerce WebSphere Commerce Developer Professional Edition Customization / Application Development Windows 5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3, 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4, 5.6.1.4 Developer Professional Edition
Commerce WebSphere Commerce Developer Express Customization / Application Development Windows 5.6, 5.6.1, 5.6.1.1, 5.6.1.2, 5.6.1.3, 5.6.1.4, 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3, 6.0.0.4 Developer Express
   

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21229190