Technote

(FAQ)

ECApplicationException is thrown when trying to perform an AccountImport, failing to resolve an organizations' shortname

You notice the following ECApplicationException in the SystemOut.log when you are trying to perform an AccountImport: com.ibm.commerce.exception.ECApplicationException: Unable to resolve the participant member element of the participant "AccountHolder" into a memberId.

Cause WebSphere Commerce allowed the insertion of multiple adjacent spaces in an organization's short name, but when searching for these organizations, the adjacent spaces are trimmed to be a single space, so the organization is not found.

Answer

Contact WebSphere Commerce Support to obtain APAR JR27890  

Document Information

Current web document: http://www.ibm.com/support/docview.wss?uid=swg21290030