| WebSphere Payment Manager instance can not be
started successfully
|
Technote
(troubleshooting)
| Problem(Abstract)
|
You try to start the WebSphere Payment Payment instance,
but it fails with the following error in the
WC_installdir/logs/Configurator.1.log:
*****************
Thu Aug 16 18:28:50 CDT 2007 [ info ] | ERROR: Exception occured while
trying to connect to Commerce Payments wpm. Commerce Payments is not
enabled.
Thu Aug 16 18:28:50 CDT 2007 [ excep ] |
com.ibm.etill.framework.clientapi.PaymentServerCommunicationException:
Payment Server Client Library --- communication
failure'java.io.IOException: HTTP Response status line format
[ ] | not recognized: HTTP/1.1 '
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
com.ibm.etill.framework.clientapi.PaymentServerClient.issueCommandInternal(PaymentServerClient.java:685)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
com.ibm.etill.framework.clientapi.PaymentServerClient.issueCommand(PaymentServerClient.java:345)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
com.ibm.commerce.payments.configurator.PaymentsConfigurator.start(PaymentsConfigurator.java:562)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
com.ibm.commerce.payments.configurator.PaymentsConfigurator.main(PaymentsConfigurator.java:2026)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
java.lang.reflect.Method.invoke(Method.java:391)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
com.ibm.ws.bootstrap.WSLauncher.run(WSLauncher.java:219)
Thu Aug 16 18:28:50 CDT 2007 [ ] | at
java.lang.Thread.run(Thread.java:570)
*****************
|
| Cause
|
| There is a mismatch between the WebSphere Application
Server level and the Web server plug-in level.
|
| Resolving the
problem
|
Ensure that the following software stack products are at
the same level:
- WAS.
- Web server plug-in.
- IBM HTTP Server.
For example, all the products should either be at the 6.0.2.9 or 6.0.2.15
level.
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| Cross Reference information
|
| Segment
| Product
| Component
| Platform
| Version
| Edition
|
| Commerce
| WebSphere Commerce Professional Edition
| Configuration
| AIX
| 6.0
| |
|
Current web document: http://www.ibm.com/support/docview.wss?uid=swg21267857
|