The architecture of the Payments component has
substantially changed in WebSphere Commerce 6.0 compared to WebSphere Commerce 5.6.x. For more information about the Payments architecture,
refer to the Payments
section in the WebSphere Commerce Information Center:
If you are using the WebSphere Commerce Payments Manager and the Payments
Cassettes to manage and process your payments, then collect data outlined
in both part A and B. Otherwise, only collect data outlined in part B.
- Trace
Enable the following trace components on the WebSphere Commerce instance
server:
com.ibm.websphere.commerce.WC_ORDER=all:com.ibm.websphere.
commerce.WC_EDP=all:com.ibm.websphere.commerce.WC_PPC=all
If the Payments plugin you are using has its own trace component,
enable it as well. For example:
com.ibm.websphere.commerce.WC_PPC_SIMPLEOFFLINE=all for the
SimpleOffline
plugincom.ibm.websphere.commerce.WC_PPC_PAYMENTECHPLUGIN=all for
the Paymentech plugin (this plug-in comes as part of Feature Pack 2).
After reproducing the scenario, collect the trace log from your WebSphere Commerce instance server.
- Configuration Files
<WAS_installdir>/profiles/<profile>/installedApps/<cell>/<ear>/xml/
config/payments/*
<WAS_installdir>/profiles/<profile>/installedApps/<cell>/<ear>/xml/
config/wc-server.xml
- Payments Policy Data
select * from policy where storeent_id in (<YOUR_STORE_ID>, -1) and
policytype_id='Payment'
select * from policycmd where policy_id in (select policy_id from policy
where storeent_id in (<YOUR_STORE_ID>, -1) and
policytype_id='Payment')
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Complete this section only if you are using the WebSphere Commerce
Payments Manager and the Payments Cassettes:
- Trace
Enable the following trace components on the WebSphere Commerce Payments
instance server:com.ibm.websphere.commerce.payments.*=all
After reproducing the scenario, collect the trace log from the
Payments instance server.
- Payments Instance Configuration Files from your Payments
instance
<WC_installdir>/instances/Configurator.1.log
<WC_installdir>/instances/<Payments_instance>/xml/
<Payments_instance>.xml
<WC_installdir>/payments/instances/<Payments_instance>/
PaymentsInstance.properties
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Include the information collected in Part C in the package that you
send to IBM. Refer to the section called Submitting information to IBM
Suport in the MustGather:
Read first for all WebSphere Commerce products technote for details on
how to submit data to IBM.
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