This table contains customer care queue records for each store.
Column Descriptions
| Column Name
| Column Type
| Description
|
| QUEUE_ID
| INTEGER NOT NULL
| The customer care queue ID.
|
| NAME
| VARCHAR(50) NOT NULL
| The customer care queue name, used as the default display name if it is not defined in QUEUEDESC table.
|
| ALLCSR
| INTEGER NOT NULL DEFAULT 0
| Indicates whether the Customer Service Representative can accept requests from this queue:
0: The Customer Service Representative is not automatically allowed to accept requests from this queue, and must first be assigned to this queue to it by an administrator (such as a Site Administrator, Customer Service Supervisor, Operations or Logistics Manager.)
1: All Customer Service Representatives are allow to accept requests from this queue.
|
| STORE_ID
| INTEGER NOT NULL
| ID of the store to which the customer care queue belongs.
|
| OPTCOUNTER
| SMALLINT
| Reserved for IBM internal use.
|