Process: Work with return

 

Flow

Legend

 

Objective

To allow a CSR to capture return requests.

 

Description

Customer service representatives can capture new return requests, modify existing return requests or cancel existing return requests.

 

Features

• Initial return request capture and subsequent edits follow the same patterns.
• Existing return requests can be found using a wide variety of key information.

 

Customization

Display elements can be suppressed, modified or added. See underlying server processes for the many changes which can be made through configuration rather than customization.

 

Edition

Professional, Enterprise

 

Subprocesses

• Capture return with prior approval
• Create tickler
• Update return

 

Business artifacts

• Tickler

Feedback

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