Process: Process return without prior approval

 

Flow

Legend

 

Objective

Return goods back to the seller and obtain a refund.

 

Description

Returning goods involves logging the received merchandise, dispositioning the merchandise, optionally returning the merchandise to inventory and adjusting inventory levels appropriately, as well as issuing a credit to the returner.

 

Features

• Return to inventory including making the adjustment
• Support for dispositioning process
• Issuing of credit to customer for the return

 

Customization

Create connections to alternate payment systems rather than to WebSphere Commerce Payments or line of credit.

 

Edition

Professional, Enterprise

 

Subprocesses

• Issue credit
• Perform disposition

 

Tasks

Task	Description	Role
Log received items	Log the items that are being received.	Receiver
Notify customer about RMA number (external)	Notify the customer that a Return Merchandise Authorization(RMA) has been generated and provide the RMA number for reference.	Customer Service Representative
Print RMA	Print the RMA so that it can be sent along with the goods as they go to dispositioning.	Receiver
Send goods for disposition (external)	Send the goods along with the printed RMA to dispositioning.	Receiver

 

Business artifacts

• Credit
• Goods
• Inventory adjustment
• Inventory receipt
• Printed RMA
• RMA

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