Process: Manage auction discussion messages

 

Flow

Legend

 

Objective

To manage discussions about the auction.

 

Description

Discussion forums let a seller view and respond to messages from customers. A Seller can use the forum to provide information such as the following:

The seller can do the following:

 

Features

 

Customization

 

Edition

Professional, Enterprise, Express

 

Tasks

Task Description Role
Add message

Create new message in the forum.

Seller
Delete message

Delete messages in the forum.

Seller
Mark customer message to public

Mark messages created by customer to public.

Seller
Read messages in the forum

View messages in the forum

Seller
Respond to a message in the forum

Respond to messages in the forum.

Registered Customer

 

Business artifacts

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