Process: Determine refund method
Flow
Objective
Determine the method that will be used to issue a refund to the customer.
Description
The method for issuing a credit to the customer needs to be determined when processing a return. The method used in the original order is the default. The only method supported for consumer direct stores is a credit card.
In a B2B direct store, the contract TC (terms and conditions) may allow refunds using either the original payment method or line of credit (if the business account has a line of credit). If both are allowed, then the administrator must manually select the refund method to be used.
Features
- Original payment method to issue refund
- Issue refund on line of credit
Customization
Can implement new refund methods -- for example, a check.
Edition
Professional, Enterprise
Tasks
Task Description Role Get payment methods for return Get the payment methods that are allowed for the return. The default behavior is to return the payment method(s) used in the original order.
System Look up pmt methods in return TC Get the payment methods from the contract terms and conditions.
System Select line of credit Select line of credit as the payment method to be used for issuing the credit to the returner.
Customer Service Representative Select payment method Select a method of payment from those that are eligible to be selected.
Customer Service Representative
Business artifacts
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