Process: Determine refund method
Flow
Objective
Determine the method that will be used to issue a refund to the customer.
Description
The method for issuing a credit to the customer needs to be determined when processing a return. The method used in the original order is the default. The only method supported for consumer direct stores is a credit card.
In a B2B direct store, the contract TC (terms and conditions) may allow refunds using either the original payment method or line of credit (if the business account has a line of credit). If both are allowed, then the administrator must manually select the refund method to be used.
Features
- Original payment method to issue refund
- Issue refund on line of credit
Customization
Can implement new refund methods -- for example, a check.
Edition
Professional, Enterprise
Tasks
| Task | Description | Role |
|---|---|---|
| Get payment methods for return |
Get the payment methods that are allowed for the return. The default behavior is to return the payment method(s) used in the original order. |
System |
| Look up pmt methods in return TC |
Get the payment methods from the contract terms and conditions. |
System |
| Select line of credit |
Select line of credit as the payment method to be used for issuing the credit to the returner. |
Customer Service Representative |
| Select payment method |
Select a method of payment from those that are eligible to be selected. |
Customer Service Representative |
Business artifacts
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