Process: Check distributor order status
Flow
Objective
To allow resellers to check the status of their orders.
Description
After logging onto the store, resellers can check their order status in detail.
Features
Status of orders in the distributors' systems can be viewed. The reseller can also link to the distributor site to view the up-to-date status there.
Customization
Order status views can be customized to show additional information, such as SKU numbers and quantities, on the top-level view. If desired, the page can also be customized to show aggregated information per distributor. For example: Distributor A has $5000.00 worth of orders pending; Distributor B has 26 units of SKU 12345 pending.
Edition
Enterprise
Tasks
| Task | Description | Role |
|---|---|---|
| Log on |
A registered user logs on to the store by providing the ID and the corresponding password. |
Reseller |
| View order status |
A reseller may view order status of transferred orders. Status is received from the distributor site and updated in Commerce Plaza. |
Reseller |
| View status on distributor site (external) |
A registered reseller may view more order status on the remote distributor's site by selecting "Open shopping cart on distributor site" from the order status details page. |
Reseller |
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