Process: Check order status
Flow
Objective
To allow registered customers to check the status of their orders.
Description
Registered customers can log on to the store; then check their detailed order status.
Features
A registered customer can check the status of their own orders.
Customization
Modify access control policies so that users assigned to a specified role can see the order status orders placed by other members within their organization.
Edition
Enterprise
Tasks
| Task | Description | Role |
|---|---|---|
| Select an order |
The customer can choose any order in the summary table and view details. |
Registered Customer |
| View list of order status summary |
The customer can view the table that contains a brief summary of the status of each order. |
Registered Customer |
| View order status detail |
For the selected order, a page displays with detailed order status information. |
Registered Customer |
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