Troubleshoot: Error when using the Update Installer

If you encounter an error when installing a WebSphere Commerce fix pack or APAR, review this information to ensure you are using the correct Update Installer.

 

Problem

You should only use the Update Installer downloaded from the WebSphere Commerce Support Web site to apply the WebSphere Commerce v6 maintenance. To apply any maintenance for WebSphere Application Server, use the Update Installer provided from the WebSphere Application Server Support web site.

Attempting to use the WebSphere Application Server Update Installer to apply WebSphere Commerce maintenance will result in the following error message:

CWUPDI0012E: A supported product could not be detected at the specified location

 

Solution

Reapply the maintenance package using the WebSphere Commerce Update Installer that is available from the WebSphere Commerce Update Installer download page.